Manage Your Account
Manage Your Account
Access your account to easily schedule or modify appointments, stay organised, and keep your projects on track.
Access your account to easily schedule or modify appointments, stay organised, and keep your projects on track.
FAQ's
Is the Discovery Call really free?
Absolutely. We believe in starting our relationship with a no-obligation conversation. This 20-30 minute call lets us learn about your business, goals, and challenges, and helps us both decide if we’re a good fit. Think of it as the first handshake on your journey to success. Additionally, during this session, we can explore our Agency Services and 1:1 Psychological Leadership Support Options, which range from focused short-term consultations to long-term ongoing weekly support.
How long is a typical strategy session?
Each strategy session typically lasts 60 or 90 minutes, but can also be booked as half-day or full-day engagements, while sessions, such as our roadmapping service, can range from 4 to 5 hours. This allows us to delve deeply into your unique challenges and opportunities while ensuring we provide comprehensive and actionable insights.
What's the purpose of strategy sessions?
Our strategy sessions are designed to provide tailored advice and insights into specific areas of your business. This process starts with a free 20-minute discovery call, after which we plan for a full strategy session tailored to your needs. Whether you need guidance on consumer behaviour, company culture, team performance, or other critical aspects, these sessions help you develop actionable strategies for growth and improvement.
Additionally, during this session, we can explore 1:1 Psychological Leadership Support Options, which range from focused short-term consultations to long-term ongoing weekly support, or any of our other agency services. We address personal and business growth challenges, ensuring that you receive the guidance needed to overcome obstacles and chart a successful path forward.
Who will lead the strategy session?
When you book a strategy session, you will be matched with the most suitable expert for your needs.
For our in-depth strategy and applied psychology services, you’ll be working with David P. Ban, the agency’s founder. David brings hands-on experience in venture building, having successfully launched several businesses himself. He holds a Master’s Degree in Applied Psychology, a Master’s Degree in Clinical Psychology, advanced degrees in Computer Science, and certifications in Jungian and Post-Jungian Clinical Concepts. He also holds multiple EMCC-accredited credentials in Coaching, Mentoring, and Team Coaching. His extensive background ensures you receive expert guidance rooted in both strategic insight and deep psychological understanding.
Who should attend the strategy session?
The strategy session is ideal for founders, business leaders, HR managers, and anyone involved in strategic decision-making. It’s beneficial for anyone looking to address specific issues or explore new growth opportunities.
What can I expect to cover in a strategy session?
A strategy session can cover a wide range of topics, from branding to e-commerce challenges to exploring business innovation, team dynamics, and personal growth. You can expect to gain a clear understanding of your current challenges, actionable strategies tailored to your needs, practical advice on how to implement these strategies effectively and which agency services we could offer. We aim to provide valuable insights that drive meaningful progress.
How do I prepare for a strategy session?
To make the most of your session, come prepared with specific challenges or questions you want to address. Providing any relevant background information or data will also help us tailor the discussion to your needs.
What if I need to cancel or reschedule?
Keep in mind that discovery calls are complimentary – if you know you won’t be able to attend your scheduled call, please let us know as soon as possible.
For other appointment’s:
You can postpone an agreed appointment up to 24 hours before the scheduled time by emailing us to arrange a new date. We’ll aim to hold your replacement session within 21 days of the original appointment. If you miss your appointment or cancel less than 24 hours beforehand, the session is typically forfeited, though we reserve the right to make exceptions in individual cases.
What is your refund policy for appointments and packages?
For individual appointments, if you cancel up to 24 hours before your scheduled time and do not wish to reschedule, we offer a full refund of your payment—no questions asked. If you prefer, you can also choose to set an alternative appointment date.
Please note that packages are non-refundable. We invest significant time upfront in research, analysis, interviews, and questionnaires to ensure you receive the best possible experience. Because of this intensive preparation, refunds for packages are not possible. However, we do offer flexibility: each appointment within a package can be rescheduled as needed, ensuring you can still benefit from our services on your terms.
Can you cancel or postpone my appointment?
Yes. We reserve the right to cancel or postpone individual appointments. If this happens, we’ll inform you in advance and offer a full refund of any payments made, unless we both agree on a new date. No further compensation can be claimed beyond the refund.
What is Applied Business Psychology?
Applied Psychology involves using psychological principles and techniques to address real-world problems. In a business context, it means applying insights from human behaviour, emotional intelligence, and motivation to improve various aspects of your operations, from marketing and sales processes to team dynamics and leadership.
In a personal context, such as our 1:1 Psychological Leadership Sessions, it’s used to understand your personality, stress triggers, decision-making habits, and leadership style. By applying evidence-based strategies from cognitive behavioral therapy, positive psychology, and personality psychology, we help you unlock personal and business growth.
This dual approach helps you create strategies that are not only effective but also deeply aligned with the psychological factors driving success.
How many people will be working on my project?
We typically assemble 5–8 experts for each project, ensuring every client receives specialised attention. Our lean, agile structure allows us to move quickly while providing top-notch service and expertise.
What types of projects and industries do you focus on?
We specialise in projects in Hospitality, Longevity, Cosmetics, Food & Beverage, Education (Learning Platforms), Mobility and Tech Startups. We welcome driven founders and business builders from a wide range of industries, provided they share our passion for a psychologically informed, results-driven approach to entrepreneurship and growth.
What is your payment structure for projects?
We generally split payments into three stages:
- 50% upfront
- 25% upon sign-off
- 25% upon completion
However, we understand every business and founder’s situation is unique. If these terms need adjusting, let us know. We’re flexible and committed to finding a structure that works for both parties.
Does BAN® Venture Agency trade services for equity?
Yes, in certain situations we do! Our venture investment model can cover up to 50% of all service fees for a set period—ranging from several months up to 2 years—or be structured via other mutually agreeable terms. We carefully evaluate each opportunity to ensure there’s a clear and achievable path toward financial success for both parties.
Do you ensure confidentiality?
We understand that discussing sensitive business ideas and personal challenges requires complete privacy. That’s why we maintain the strictest levels of confidentiality with all parties as agreed upon. Our consultations comply with all applicable laws related to personal data and communications, ensuring that every conversation, whether in a strategy session or psychology-driven consultation, is secure and handled with the utmost care. Furthermore, we agree not to disclose any information pertaining to the participant, or use the participant’s name as a reference, without the participant’s written consent. You can trust that your privacy is our top priority:
No information is disclosed, even within our team, regarding the private nature of your discussions during 1:1 psychological leadership sessions.
Business strategy sessions and their content are managed exclusively within your project team and will not be shared without your written consent.
Do you sign NDA´s before we talk?
At BAN® Venture Agency, we understand that confidentiality is crucial when discussing sensitive business ideas and strategies. Because we work with many companies and hear hundreds of ideas each year, we prefer to start with an initial conversation before entering into any contractual agreements. This first discussion helps us determine if there’s a good fit between our visions without requiring you to disclose proprietary secrets or your “special sauce.” In our experience, project NDAs often don’t clearly define what’s covered, which can create unnecessary complications. If we both feel it’s a good match and decide to move forward, we can address all contractual matters, including NDAs, at that time.
It’s important to note that the confidentiality maintained during our strategy sessions and psychological consultations is in general upheld to the highest standards. Our team adheres strictly to confidentiality protocols and complies with all applicable laws, ensuring that your personal data and communications remain secure:
No information is disclosed, even within our team, regarding the private nature of your discussions during 1:1 psychological leadership sessions.
Business strategy sessions and their content are managed exclusively within your project team and will not be shared without your written consent, not even for reference.
Do you work internationally?
Absolutely! At BAN®Agency, we partner with businesses across the globe, using Slack, Zoom, Google Meet, and other online tools to keep communication seamless throughout every project. Wherever you’re located, we’re here to help you succeed.
